Refund/Cancellation Policy

Subscription Cancellation and Refund Policy

1. Cancellation Policy (Process):

• • Subscribers can cancel their subscription at any time by accessing their account settings on our website or by contacting our customer support team.
  • Upon cancellation, subscribers will continue to have access to the service until the end of the current billing cycle.

2. Refund Policy:

• • We offer refunds under specific circumstances outlined below:
    • Quality Issues: If subscribers encounter technical issues or find the service to be materially different from what was advertised, they may be eligible for a refund. The request for a refund must be made within seven [7] days of the subscription purchase.
    • Service Discontinuation: In the event that we discontinue the service or a significant portion of its features during the subscription period, subscribers may be eligible for a pro-rated refund for the remaining unused portion of their subscription.
    • Refund requests will be reviewed on a case-by-case basis, and approval is at the discretion of our company.

3. Non-Refundable Circumstances:

• • Subscribers are not eligible for refunds in the following circumstances:
    • Change of mind or dissatisfaction with the service that does not relate to quality or performance issues.
    • Failure to cancel the subscription before the next billing cycle begins.
    • Violation of our terms of service or acceptable use policy.

 

4. Refund Process:

• • To request a refund, subscribers must contact our customer support team with a detailed explanation of the issue and any relevant evidence to support their claim.
  • Refunds, if approved, will be issued using the original method of payment within [14] business days.

 

5. Subscription Termination:

• • We reserve the right to terminate or suspend a subscription without prior notice if we determine that a subscriber has violated our terms of service or engaged in fraudulent or abusive behavior.

 

  6. Changes to the Policy:

• • We reserve the right to modify or update this cancellation and refund policy at any time. Any changes will be effective immediately upon posting on our website. Subscribers are encouraged to review this policy periodically for updates.

 

  7. Contact Information:

• • If you have any questions or concerns about our subscription cancellation and refund policy, please contact us at care@celln.co.

 

 

Last Updated: 29 January 2024