The privacy and handling of personal data by Cellcopedia Sdn. Bhd., along with its affiliated or related companies, as outlined in this Privacy Policy and Personal Data Notice, apply to all personal information furnished to Cell & Co, whether in electronic or other forms. Your usage or visitation of www.celln.co, any mobile applications operated by Cell & Co, and other services rendered by the company, as well as providing personal data, implies your acceptance of the terms and conditions stated in this Privacy Policy and Personal Data Notice. If these terms are not agreeable to you, kindly refrain from accessing Cell & Co’s Website or Mobile Application, utilizing the services offered, or disclosing any personal data.

Cell & Co’s gathering of your data is an integral part of its standard service operations. This Privacy Policy has been formulated by Cell & Co to provide insights into its policies and approaches concerning personal data and privacy matters. The intent behind sharing this information is to ensure that you are well-informed about these aspects, enabling you to make knowledgeable choices.

 

1.    Notification

This notice is provided to apprise you that Cell & Co is currently processing your data. In the context of this written notice, the terms “personal data” and “processing” bear the definitions assigned to them in the Personal Data Protection Act 2010 (referred to hereafter as the “PDPA”)

 

2.    Description of Your Data

Your data processed by Cell & Co encompasses:

a.    Personal particulars, encompassing name, gender, identification support documents (such as NRIC or passport number), date of birth, race, nationality, country, marital status, occupation, and contact details (such as a current residential or business address, email address, and phone numbers).

b. Feedback information is gathered from various sources like email, phone, and written communication.

c. Details of your visits to Cell & Co’s Websites/Cell & Co Mobile Application – including the internet service provider’s name, the originating website for accessing Cell & Co’s Website/Cell & Co Mobile Application, viewed pages and content, visit date and duration, as well as cookies utilized for tracking usage patterns. This data is collected through analytical tools like Google Analytics and others.

d.   Personal interests and preferences are aiding Cell & Co in product design and offerings.

e.    CCTV-recorded images during your visits to Cell & Co premises.

f. Your curriculum vitae or resume submitted when expressing interest in a career with Cell & Co and/or its relevant subsidiary/subsidiaries.

g. Information voluntarily provided by you during on-ground promotions, digital activities, tie-ups, contests, etc. 

 

3.    Purposes for the processing of your data

CELL & CO might process your data, obtained from you or specified third parties as outlined in this Privacy Policy, for one or more of the following purposes (hereinafter referred to as the “Purposes”):-

a.    To verify your identity;

b.  To engage in communication with you and provide requested information, which may be tailored to your interests. This includes targeted banner advertisements, administrative notices, product offerings, and communications pertinent to your utilization of CELL & CO’s Website, CELL & CO Mobile Application, and/or CELL & CO services.

c. To process any communication you send to CELL & CO (for example, answering any queries, dealing with any complaints and/or feedback);

d. To notify and/or invite you to events or activities organized by CELL & CO, its partners or sponsors;

e. To apprise you of benefits, updates to features, promotions, alerts, newsletters, updates, promotional materials, and special privileges;

f.    To send you festive greetings and movie-related content;

g.   To run CELL & CO’s customer loyalty programs where applicable;

h. To establish and better manage any business relationship CELL & CO may have with you;

i. To assist CELL & CO in monitoring and enhancing its services to you, including CELL & CO’s customer service teams, CELL & CO’s Website, and CELL & CO Mobile Application, alongside other CELL & CO-related assets and services. This also involves facilitating and conducting CELL & CO’s staff training, as well as quality control and audits for CELL & CO;

j.     To conduct marketing activities (for example, market research and surveys);

k. To maintain records required for auditing, security, claims, and/or other legal purposes;

l. To investigate and resolve any service issues or other queries or complaints that you may submit to or raise with CELL & CO;

m.  To investigate, respond to, and/ or defend claims made against, or involving CELL & CO;

n. For adherence to and/or any necessary purposes stipulated by pertinent laws, directives, guidelines, orders, rules, regulations, and requisites of any governmental, statutory, administrative, regulatory, or supervisory authority. (including disclosures mandated therein)

o. To process and facilitate any payment and transactions with CELL & CO including the purchase of movie tickets and other products or services from CELL & CO; and

p. In cases where you have submitted a job application to us through CELL & CO’s Website, to assess your suitability for the position applied for at CELL & CO, for the general record-keeping needs of the Human Resource Department, and other purposes associated with or incidental to potential employment with CELL & CO, regardless of eventual employment status.

q.   Any other purposes relating or incidental to any of the above.

 

4.    Source of your data

Your data is collected directly from you when you:-

a.   Interact and communicate with CELL & CO at any of its events or activities;

b.   Engage in communication with CELL & CO via email, phone, CELL & CO’s Website or CELL & CO Mobile Application, social media platforms like Facebook, Twitter, and Instagram, as well as other communication channels.

c. Register or subscribe for a specific service or publication of CELL & CO (for example, newsletter or CELL & CO membership registration);

d. Engage in CELL & CO’s surveys, polls, or similar tools utilized to enhance the content of CELL & CO’s Website/CELL & CO Mobile Application or for CELL & CO’s marketing endeavors.

e. Enter or participate in any competitions, contests, or loyalty programs organized by CELL & CO;

f.   Register your interest and/or request information through CELL & CO’s Website or CELL & CO Mobile Application, online portals, or any other accessible channels;

g.   Respond to any marketing materials that CELL & CO sends out;

h.   Visit or browse CELL & CO’s website and any other CELL & CO owned platforms;

i.     Complain with CELL & CO; and

j. Provide feedback to CELL & CO (for example via CELL & CO’s website or in hard copy).

Other than the personal data obtained from you directly as stated above, CELL & CO may also obtain your data from third parties which CELL & CO deals with or are connected with you, and from such other sources where you have given your consent for the disclosure of your personal data and/or where otherwise lawfully permitted.

 

5.    Your rights

You have the following rights about your Data:-

 

a. To make a data request in writing to CELL & CO for information on your data that is being processed by or on behalf of CELL & CO (Section 30(2) of PDPA);

b.   To rectify any of your data that is inaccurate, incomplete, misleading, or not up-to-date (under Section 34(1) of PDPA) on CELL & CO’s website. This can be done by completing the Personal Data Update Form and emailing it to CELL & CO at care@celln.co

c. To restrict the processing of your data, including data related to other identifiable individuals derived from your personal information (as per Section 7(1)(f) of PDPA); and

d.   To request for your data to be removed from CELL & CO’s database.

Should you have any requests about the aforementioned rights or any queries or complaints regarding your data, please reach out to:

Customer Relations

 (+60)12 877 2669

 Email Address: care@celln.co

CELL & CO reserves the right to decline your data access request under the circumstances outlined in the PDPA. In such instances, if CELL & CO does refuse, you will be duly notified of the refusal and the underlying reason(s) for it.

 

6.    Class of third parties to CELL & CO may disclose your data

This is the class of persons to whom CELL & CO may disclose your data:-

a. Third-party service provider(s) for the provision of administrative, communications, payment, event management, security, information technology (IT), data processing, or other services to CELL & CO.

b. Any third party or company that CELL & CO engages or appoints to conduct statistical analysis;

c. CELL & CO’s business partners about any products offered by CELL & CO or the said business partner, including ANOC Medical Centre. 

d. Lawyers for the enforcement of CELL & CO’s legal rights; and

e.    Such other authorities, bodies, or parties when required by law. 

Your Data is gathered and processed to furnish you with CELL & CO services and to facilitate the Purposes as per your request. Recipients of your Data are contractually bound, prohibiting any usage of this data beyond CELL & CO’s specified purposes. 

 

7. Your obligations

a. Unless explicitly stated otherwise, you must provide CELL & CO with your data. Failure to do so will impede CELL & CO from processing your data for any of the Purposes.

b. You will undertake reasonable measures to ensure your personal data’s accuracy, completeness, non-misleading nature, and currency (as stipulated in Section 11 of PDPA).

 

8.    Security of your data

When handling your data, CELL & CO implements practical measures to safeguard it against loss, misuse, alteration, unauthorized access or disclosure, as well as accidental destruction. These measures encompass procedural and technical safeguards, including encryption, “firewalls,” and secure socket layers, among others. Should you become aware of any security breaches, please notify us promptly.

It’s important to note that “perfect security” on the internet is not guaranteed. As such, CELL & CO cannot provide absolute assurance regarding the constant security of the personal data you provide, and CELL & CO will not be held accountable for any incidents stemming from unauthorized access to or theft of your data. CELL & CO will not assume responsibility for occurrences arising from unauthorized access or theft of your data by third parties.

 

9.    Retention of your data

CELL & CO will retain your data for the duration deemed necessary to fulfill the purposes outlined in this Privacy Policy and Personal Data Notice.

 

10. Amendment to this Privacy Policy and Personal Data Notice

CELL & CO maintains the right to modify this Privacy Policy and Personal Data Notice anytime. Any amendments will be communicated by posting an updated version on CELL & CO’s Website or through other suitable modes chosen by CELL & CO.

  

11. Users under the age of 18

The CELL & CO website and its related services are not directed at persons under 18 years of age. 

 

12. Inconsistency or conflict

In the event of any inconsistency or conflict between the English language version and the Bahasa Malaysia version, the English language version shall prevail.

 

13. Others rights

For the avoidance of doubt, nothing in this Privacy Policy and Personal Data Notice shall limit such other rights of yourself or CELL & CO under the PDPA.

 

14. Links to other websites

Once you navigate from CELL & CO’s Website/CELL & CO Mobile Application to a third-party website through a provided link, this Privacy Policy ceases to apply. CELL & CO lacks control over such external third-party websites and hence cannot be held liable or accountable for the safeguarding and privacy of any personal data you might provide during your visit to those websites. Your activities and engagement on any other third-party website(s) will be governed by the policies and regulations of those respective websites.

 

15. Cookies

“Cookies” are text files stored in your device’s browser to retain your preferences. CELL & CO’s Website or CELL & CO Mobile Application might utilize Cookies to enrich your browsing experience and gain insights into the usage of the CELL & CO’s Website or CELL & CO Mobile Application. Cookies, unless you voluntarily provide personally identifiable information to CELL & CO, do not offer such information. However, upon submission of Personal Data, this information may be associated with the data stored in the Cookie.

 

16. Usage tracking and Log Files

CELL & CO’s web server automatically gathers details regarding your domain type, browser, and IP address solely for statistical purposes. This information is intended for enhancing the content of the CELL & CO Website or CELL & CO Mobile Application and will not be sold to any other organizations for any purpose. 

Similar to many other websites, CELL & CO collects and utilizes data found in log files. This information encompasses your IP (internet protocol) address, your ISP (internet service provider), the browser you used to access CELL & CO’s Website, your screen resolutions, color settings, the time of your visit to the Website, and the specific pages visited within CELL & CO’s Website.

 

17. Processing of Personal Data

Your Data might be transferred to another country during the processing phase. The jurisdictions where this data is processed may or may not have specific laws governing personal data privacy. Nevertheless, when CELL & CO and/or CELL & CO third-party service providers transfer your Personal Data, CELL & CO will strive to ensure that your Personal Data is processed in alignment with the terms and conditions outlined in this Policy.